Refund policy

Return & Refund Policy

30-Day Return Window

We accept return requests within 30 calendar days of delivery.

Return Eligibility

To qualify for a return, your item must be:

  • Unworn, unwashed, unused, and unaltered
  • In its original condition
  • Free from stains, makeup, deodorant marks, odors, pet hair, and other signs of wear
  • Returned with any original tags and packaging included with the order

A receipt or other proof of purchase is also required. Karson and Quinn reserves the right to deny a return that does not meet these conditions.

Starting a Return

Before sending anything back, email us at karsonandquinn@gmail.com with:

  • Your order number
  • The item you wish to return
  • The reason for the return

If your return is approved, we will provide the return address and instructions. Items returned without prior authorization may not be accepted.

Please do not send returns to the manufacturer or to an address found on the original shipping package.

Return Shipping

For returns related to sizing, fit, personal preference, or a change of mind, the customer is responsible for return shipping costs.

We recommend using a trackable shipping method and retaining your tracking information. We cannot process a return until it has been received.

Original shipping charges are nonrefundable unless the order arrived damaged, defective, incorrect, or an error was made by Karson and Quinn.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If your item is damaged, defective, or incorrect, contact us promptly—preferably within seven days of delivery—at karsonandquinn@gmail.com.

Include your order number and clear photographs showing the issue. Once reviewed, we will work with you to provide an appropriate replacement or refund. If the item must be returned, Karson and Quinn will cover the return shipping cost.

The suggested seven-day reporting period does not limit any rights provided to you by applicable law.

Nonreturnable Items

We cannot accept returns on:

  • Gift cards
  • Items explicitly marked “Final Sale”
  • Personalized or custom-made products created specifically for an individual customer

Our standard graphic apparel is not considered personalized solely because it is produced after an order is placed.

Please contact us before purchasing if you have questions about whether an item is eligible for return.

Promotions and Bundles

If an item purchased through a promotion, bundle, or buy-one-get-one offer is returned, the refund may be adjusted based on the items kept.

Any complimentary or promotional item may also need to be returned for the original order to qualify for a full refund.

Exchanges

We do not currently process direct exchanges. The fastest way to receive a different size or item is to return the original item following the instructions above and place a new order.

Order Changes and Cancellations

Because our products are made to order, production may begin shortly after an order is submitted.

Please contact us immediately if you need to change or cancel an order. We will try to accommodate your request, but changes and cancellations cannot be guaranteed once production has begun.

Refunds

We will notify you after your return has been received and inspected.

If approved, your refund will be issued to your original payment method within 10 business days. Your bank or credit card company may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at karsonandquinn@gmail.com.

Applicable Consumer Rights

This policy does not limit any mandatory consumer rights available under applicable law. When required, the consumer-protection laws of the customer’s location will apply.

Questions

For return or refund questions, contact us at:

karsonandquinn@gmail.com